FAQ

About Fana

What is Fana?

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The Fana card is a payment card that adds a little 'I'm saving the world' glow to your daily spending. We make supporting your favourite charities as simple, immersive, and impactful as possible - all within one £5/month pledge. And we're just getting started, so keep an eye on us for new features after launch!

What makes Fana different?

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With Fana, you're not just a donor; you're an active participant in creating the positive change you personally want. We're modernising the donation experience to match the other modern apps and experiences you use - easy, accessible, immersive, and affordable. Show off your impact with a personalised Fana card, have your say in community votes, stay in the loop on the projects you back, score extra donation funds, and a whole lot more! Join us in making giving feel good and look good.

Is Fana a bank?

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No. We are not a bank, so we do not generate revenue from lending out users' funds or interchange fees. Unlike with banks, the money in your Fana account is only controlled by you - Fana never touches it. We don't offer credit services either, so there's no danger of over-spending of impacting your credit score; you can only spend what you put onto the card. We do NOT sell your data either - we believe privacy is important so we do not make money selling your information.

Why is there a monthly cost?

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Fana charges a flat £5 subscription alongside a one-time processing & delivery fee which varies depending on if you order a digital (£2) or physical card (£8). We do not take any profit from these fees. Instead, these cover our costs for creation, running, and distribution for each account, alongside donation contributions to The Community Pool and individual users' monthly funds.

Why am I on a waitlist?

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We introduced a waitlist because the demand for Fana was higher than we anticipated. Following Fana's launch, we'll be consistently onboarding more users from our waitlist. You can improve your place in the waitlist by referring others to join.

Is Fana safe?

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Absolutely. Fana's accounts and cards are issued by Paynetics UK, who are authorised and regulated by the Financial Conduct Authority (FCA), ensuring that your funds are securely managed in accordance with regulatory standards. This entails keeping your money separate from Paynetics' own funds, either through a safeguarding account or under the protection of an insurance policy or an equivalent guarantee.

Is there an app?

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At launch, Fana will only operate through a browser. However, we will be prioritising the development of iOS and Android apps shortly after the initial launch.

The Fana Card

What is the Fana card?

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The Fana card is a debit card linked to your Fana account. This means you're in complete control, spending only the money you've loaded onto the card. There's no need to worry about overdrafts or credit implications, keeping you in control of your spending.

How do I signup for a Fana card?

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Easy! Head over to our signup page. To apply for the card, you'll need to be over the age of 18 and a resident of the UK, so you'll need your passport and proof of address (such as a recent bank statement) ready. You'll need to wait for your physical card to arrive via post which could take a few weeks, but your digital card will be available as soon you successfully signup - you can use this for contactless payment (Apple/Google Pay). If you do not have a UK or European passport, we'll email you asking for proof of residency in the UK (e.g. a visa or BRP) as well.

How do I choose my card design?

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Once you complete signup, you'll be able to select one of our three community-chosen designs for your card at launch. More designs will be released over time as well.

Can I make contactless payments with my Fana card?

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Yes! Both Apple Pay & Google Pay are supported.

Can I withdraw money from an ATM?

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To keep things simple, we do not currently support ATM withdrawal. However, we will look to introduce this feature in the future.

I've lost my card! How do I freeze my account?

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Please contact our financial security team on WhatsApp and we will immediately freeze your account.

The Community Pool & Donations

How does The Community Pool work?

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You don’t need to be a big spender to make a big difference. Our Community Pool collects an equal portion from everyone’s pledge to fund big-difference donations that the community votes on. So you can take pride in your small, consistent pledge - combined with others - making a major difference to the causes you all care the most about.

How is The Community Pool funded?

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The Community Pool is funded through a contribution of 50p per user (10% of the pledge). The remainder of the pledge goes towards funding some of the user's individual donations and covering Fana's operational costs.

How do I vote on The Community Pool donation?

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Each month, you'll receive an email from us presenting different donation options with detailed breakdowns for each project. Keep an eye on your inbox, as there are only a few days each month designated for voting (don't worry, we'll give you a heads-up). Feel free to spread the word if you're passionate about a specific project!

When do I hear back about charity projects I've support?

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We'll email you updates, but the timing depends heavily on the charity. We collaborate closely with our partner charities to try and ensure regular updates on the progress of projects you've supported.

What are 'Impact Points'?

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All donations made through Fana are done via Impact Points, which helps us massively simplify the donation process. Impact Points are exactly equivalent to British Pound Stirling (so 1 IP = £1) and can only be used for donations. Impact Points are also separate from your account wallet, so it's not involved when you spend or top up your card.

You receive Impact Points to donate every month as part of your Fana subscription, but you also earn them through affiliate shopping on the Fana website app or by funding your account with your own funds.

How do I fund my account for a donation?

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Head to the 'Wallet' section and you can fund your account with a simple contactless payment from another card.

Shopping with Fana

How do I shop with Fana

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Easy, just head to the 'Brands' section on our website, choose the brand you want, and make sure to use that browser when making your purchase. As long as you use the Fana link to make your purchase (and accept any cookies so they know you came from Fana!), you'll receive credit for the purchase.

How do I access the donation funds I earned shopping?

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Just visit the 'Wallet' section on the Fana site, and you'll find your earned donation funds in your account. Typically, it takes one working day to process and reflect your funds, depending on the brand you shopped at.

How much do I earn shopping with Fana, and at what brands?

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Brands pay Fana commission for every purchase made by customer that came from Fana. This commission is a percentage of the amount you spend and varies depending on the brands' deals given to us, but Fana always splits it 50/50 with you.

I didn't get my donation funds?

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Allow a few days for processing; occasionally, brands may take longer than usual to attribute your purchase. Ensure you used the pop-up browser and accepted cookies during your purchase. If the issue persists, reach out to our support team for further assistance.

Contact Us

If you can't find the answer in the FAQ below, these options might help:
Email
Email us
You can always get in touch via help@myfana.com
Customer Support
Customer Support
Ask our 24/7 customer support chatbot here for help
Socials
Socials
Send us a DM on Instagram or our other socials